Unified Customer 360 Workspace
Feb. 2026 - Present (In development)
Redesigning the customer object into one operational workspace where teams can find critical information, understand account status, and take action across the customer lifecycle.
Field Service Scheduling
Helping dispatchers recognize priorities and assign tickets to technicians without losing context across planning views.
Solo Product Design
B2B SaaS
Field Service
As the sole Product Designer on Valens's product team, I redesigned Schedule Board, a core field service scheduling experience. Dispatchers previously managed events needing attention in one legacy tool and planned technician assignments in another, forcing them to rebuild context between workflows.
I led the UX work from research and strategy through detailed handoff in collaboration with a cross-functional team, unifying the experience around how dispatchers make decisions, carrying event priorities, technician availability, and relevant context across views as they move from review to assignment. The final design has been handed off and is now in development.
This project is currently under NDA and cannot be publicly shared in full. For additional details, please reach out to me at lorynsun5@gmail.com.
